Tel: +1 (707) 320 - 1049
UI/Web Professional IT Training CenterBuilding World Class IT Professional Online TrainingOwn your future learning new skills online

UI/Web Professional IT Training Center

CorptechIT has fast become one of the most sought after disciplines by companies today

Read More

Building World Class IT Professional Online Training

For the skilled manpower in high end technology courses like SAP, SAP-MM, SAP-WM, SAP-SRM, SAP-PP, SAP-SD, SAP-FICO, SAP-APO, SAP-BW/BI,SAP HANA and ERP domains.

Read More

Own your future learning new skills online

CorptechIT is all the more effective as it is very flexible and convenient and can be undertaken at any time even by working professionals.

Read More


CorptechIT provides Online Training by experienced IT professionals. Our faculties dedicated to complete your course as per the schedule given. We record the classes from your end to refer the classes once again whenever is required. SAP CRM Online Training being a really important module, we have taken precise steps in teaching a full-fledged SAP CRM Online Training course curriculum that covers all the concepts. Our customer support team and trainers will solve all your queries as and when required. SAP CRM Online Training has got the right training that can fulfill a candidate’s training expectations. We see to that the value and quality of our SAP CRM Online Training will not be compromised at all. We will market your resume in USA, UK, SINGAPORE, NEWZELAND, CANADA, AUSTRALIA, JAPAN, SWEDEN, SOUTH AFRICA. We clarify your questions during the training even after the course completion. After completion of training we will help you to assist you to get certified on SAP CRM . We will give you 100% Satisfaction.

SAP CRM Online Training Course Content

Introduction to SAP CRM

  • Getting to know SAP CRM
  • Basics and Architecture
  • Key capabilities of my SAP CRM
  • Channels of interaction
  • Careers @ my SAP CRM 2007

Base Customization /Master Data (SAP CRM7.0 & SAP ECC 6.0)

  • Overview of CRM Server Technology
  • Account Management (Business Partner master)
  • Business Partner Role
  • Product master
  • Organization management
  • Territory management
  • Transactions processing
  • Items Categories
  • Activity Management
  • Partner processing
  • Status Profile
  • Actions
  • Pricing fundamentals (ECC 6.0)
  • Condition technique and pricing procedure determination (ECC 6.0)

CRM 7.0 Web UI Configuration

  • Interface Overview
  • IC Business Role
  • Navigation bar Profile
  • Logical Links
  • Layout Profile
  • Technical Profile
  • Component Workbench


  • Overview of marketing management in my SAP CRM
  • Marketing planning & Campaign management
  • Planning and performing marketing projects
  • Marketing Calendar
  • Marketing Analytics
  • Segmentation of business partners
  • Segment builder tool
  • Personalized mail forms
  • Creating Personalized e-mails
  • Campaign Execution
  • Lead Management
  • BP Segmentation
  • External List Management
  • Product Proposal

SAP CRM – Sales

  • The Sales cycle
  • Closed loop interaction cycle
  • Sales Order Scenario between CRM < => R/3
  • Opportunity Management
  • Copying control
  • Quotation and Order Management
  • Special Functions in Quotation and Order Management
  • Visit Planning
  • Contract Management
  • Status Management
  • transactions processing
  • Partner processing
  • Service organization
  • Service Orders
  • CRM Analytics Service
  • 0verview of CRM Service
  • Installed Base Management and Individual Objects
  • Service Agreements and Service Contracts
  • Service Plans
  • Service Order Management
  • Product Service Letters
  • Complaints and Returns Management
  • Warranty
  • Case Management

E-Commerce (Internet Sales)

  • Introduction
  • B2B and B2c scenarios
  • Product catalog
  • Product proposals
  • Top n products
  • Cross selling
  • Up selling
  • Down sellingustomer Interaction Center (Web Client)
  • Interaction center overview
  • Framework and components
  • IC Web functions
  • Communication Architecture
  • Creating IC Business Role
  • Configuring profiles of IC Business Role
  • Account Identification Profile
  • Agent Inbox settings
  • Alert Modeling
  • Scripting
  • Category Modeler

Mobile Sales

  • Introduction
  • Architecture and setup
  • Administration console
  • Client console
  • Mobile application studio
  • Mobile repository server

SAP Middleware

  • Middleware Overview
  • Concepts of Middleware
  • Administration Console
  • Adapter Objects
  • Initial Load, Delta Load
  • B-Docs Concepts
  • BDocs and types of BDocs
  • BDoc Modeler
  • Data exchange between R/3 backend
  • Monitoring and Error handling

CRM Marketing : CR 600

  • Overview of marketing management in SAP CRM
  • Marketing Plans and campaign management
  • Working with marketing projects
  • Preparation and Execution of campaigns
  • Segmenting business partners
  • Marketing attributes
  • Graphical Modeler
  • Creating profiles and target groups
  • Personalized mail forms
  • Creating personalized e-mails
  • Marketing Product Proposals
  • Lead Management and Surveys
  • Campaign automation
  • External List Management
  • Special Functions and Features in campaign management
  • Couponing

CRM Sales: CR 300

  • Opportunity management and Pipeline Performance Management
  • Copying control
  • Quotation management
  • Order management
  • Special functions in quotation and order management
  • Contract management
  • Rebate processing
  • Activity management in SAP CRM Sales
  • Territory management

CRM Service : CR 700

  • Maintenance of technical objects
  • Installed base management
  • Individual objects
  • Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
  • Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
  • Complaints and returns processing
  • Complaints and returns
  • In-house repair processing
  • IT Service Management